Grievance Redressal Mechanism

How to log in a complaint/where can a complaint be made

As a customer, if you have any feedback/ suggestions or grievances with respect to the services offered by Bee Secure Home Finance Private Limited (hereinafter referred to as ‘the Company’), you may please write to the Company’s Customer Service Department through any of the following channels:

  • Call at : 022- 40977000

  • SMS- SMS+91-8826272192

  • Email- care@incred.com

  • You may write a letter at the address- Grievance Redressal Officer Bee Secure Home Finance Private Limited 1502-A, B Wing 15th Floor ,The Capital Bandra Kurla Complex , Bandra ( E ) , Mumbai 400051 Maharastra

  • Website : www.incred.com

How a complaint should be made:

Customers are requested to necessarily provide necessary loan details i.e. Loan Account Number, Details of Feedback/ Suggestion/ Complaint and valid Contact Information including phone no. & e-mail ID while lodging communicating with the Company.

When to expect a reply

The Company shall endeavor to address/respond to all queries/grievances within reasonable time and keep the customer in informed about the status of their complaints. Each customer query/ complaint being unique in nature, may take up to 4 weeks for complete resolution after investigation.

Whom to approach for redressal

Customers are requested to first raise their concerns through any of channels mentioned above. In case of delayed or no response from the respective channel within the specified timelines, such complaint may be escalated to the Grievance Redressal Officer of the Company whose details are as given below:

Name: Amit Doger

E-mail ID.: beesecuregrievance@incred.com

Telephone no.: 022- 40977000

Address:

Grievance Rederssal Officer

Bee Secure Home Finance Private Limited

Unit No.1502-A, 15th Floor, The Capital

C-70, G Block ,Bandra Kurla Complex , Bandra ( E ), Mumbai 400051

Maharashtra

Escalation to National Housing Bank

In case the customer does not receive the response from the Company within 4 weeks or is dissatisfied with the response received, the customer may approach the Complaint Redressal Cell of National Housing Bank by lodging its complaint in online mode at the link https://grids.nhbonline.org.in OR in offline/ physical mode by post to the following address:

  • National Housing Bank, Department of Regulation and Supervision (Complaint Redressal Cell), 4th Floor, Core- 5A, India Habitat Centre, Lodhi Road, New Delhi-110003

  • Such complaint may also be e-mailed at crcell@nhb.org.in.